AnaLight® Instrument Service
Our qualified Service Team is dedicated to ensuring the optimum performance from your AnaLight® instrument. A range of service contracts is available to suit customer needs.
Our Service Team documents each instrument's history through performance against qualified service protocols and provision of full service reports at every visit.
All customers holding current service contracts receive full telephone support for their applications, technical issues and the maintenance of their AnaLight® instrument.
Service Contracts and Ordering Information
| AnaLight® 4D | Part number | |
| 12 Month Maintenance Cover | 1 x scheduled PM visits per year including replacement of expendable parts during visit. Includes full telephone applications, technical and service support. Breakdown and emergency call out charged extra for all parts labor and travel. | 2009-005AS |
| 12 Month Extended Warranty | As 2009-005AS above with inclusive breakdown cover, parts, labor, and travel. Standard response time for breakdown cover of 2 working days. | 2009-003AS |
| 12 Month Premium Cover | As 2009-003AS above, plus 1 extra service visits per year and also including all software, firmware, computer ware (within version) upgrades free of charge. | 2009-001AS |
| AnaLight® Bio200 or Nano200 | Part number | |
| PM2 Contract | Full breakdown cover - all repairs, labour and travel costs covered, two annual preventative maintenance visits | 2007-187c |
| PM1 Contract | Full breakdown cover - all repairs, labour and travel costs covered, one annual preventative maintenance visit | 2007-188c |
| FBC Contract | Contract Full breakdown cover - all repairs, labour and travel costs covered | 2007-189c |
| Qualification | Installation Qualification, Operational Qualification, Performance Qualification and Maintenance Qualification procedures and documentation | 2007-163c |
| AnaLight® BioFlex or NanoFlex | Part number | |
| PM2 Contract | Full breakdown cover - all repairs, labour and travel costs covered, two annual preventative maintenance visits | 2007-190c |
| PM1 Contract | Full breakdown cover - all repairs, labour and travel costs covered, one annual preventative maintenance visit | 2007-191c |
| FBC Contract | Full breakdown cover - all repairs, labour and travel costs covered | 2007-192c |
| Qualification | Installation Qualification, Operational Qualification, Performance Qualification and Maintenance Qualification procedures and documentation | 2007-193c |
Farfield also offers tailored Extended Warranty options that cover instruments from installation date until any future date specified. Extended Warranty service is presently managed directly from Farfield's head office in the United Kingdom. Please contact service@farfield-group.com for full details.
Internet Support
As a matter of course, we will notify you of any hardware or software upgrades available for your AnaLight® as they become available. If you would like to be kept up to date on new product offerings and new applications data, please subscribe to our e-mail list.